- One-time system installation
- User manual and Installation CD
- Half-day on-site training class,
- One year maintenance.
- (Office Hour: (Hong Kong Time): Monday to Friday : 9:15 - 12:45 : 14:00 - 18:00 Sat: 9:15 - 12:45, Closed on Sundays and Public Holidays
Standard Package Support Services
- System Setup
- We will assist our customers
- Initial Setup and Basic Information Preparation (Customer, Supplier and Product)
- Provide professional guidance and support to make sure the system flow and control rules fit the customer's requirement.
- The setup includes Department Code, Item Category, Customer Category, Price Level, Item Code and so on.
- Setup control rules for specified information fields.
- Tailor made output format to fit the customer's requirement (eg. Sales Invoice format, Purchase Order format)
- Setup the user security
- Adjust the system batch to control the data flow.
- Provide user support via web site, email, hot-line, fax, remote control, on-site support.
- Convert basic data convertion from other data base to our system.
- Test the system before installation
- Database checking and optimization
- Monitor and Solve the error message generated from system
- Collect customer's comments
- Analize the system's operation
- Use latest and famous development tools
- We will upgrade and enhance our unique Epoch-Tech System continuously.