Standard Package Support Services

  • One-time system installation
  • User manual and Installation CD
  • Half-day on-site training class,
  • One year maintenance.
  • (Office Hour: (Hong Kong Time): Monday to Friday : 9:15 - 12:45 : 14:00 - 18:00 Sat: 9:15 - 12:45, Closed on Sundays and Public Holidays

Maintenance Coverage

  • System Setup

  • We will assist our customers

  • Initial Setup and Basic Information Preparation (Customer, Supplier and Product)

  • Provide professional guidance and support to make sure the system flow and control rules fit the customer's requirement.

  • The setup includes Department Code, Item Category, Customer Category, Price Level, Item Code and so on.

  • Setup control rules for specified information fields.

  • Tailor made output format to fit the customer's requirement (eg. Sales Invoice format, Purchase Order format)

  • Setup the user security

  • Adjust the system batch to control the data flow.

System Operation

  • Provide user support via web site, email, hot-line, fax, remote control, on-site support.
  • Convert basic data convertion from other data base to our system.
  • Test the system before installation
  • Database checking and optimization
  • Monitor and Solve the error message generated from system

Future Development

  • Collect customer's comments
  • Analize the system's operation
  • Use latest and famous development tools
  • We will upgrade and enhance our unique Epoch-Tech System continuously.

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